Join the Aspira Team as a Customer Service Associate I

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You are on a mission to cultivate a connected world through shared experiences. As a member of the Aspira team, you’ll support convenient access to North America’s most treasured public and private lands and the memorable moments they create.

As a Customer Experience Associate I, Tier One, at Aspira Government Services, you will

handle inbound and outbound customer contacts within various business queues.
You will provide friendly, professional, and detailed advice to clients making reservations or purchases in compliance with company policies and processes.

Your Responsibilities

responding to various inbound and outbound calls, digital chat and SMS messaging, fax, customer emails, active tickets, and more with pleasant telephone and chat etiquette.
You will serve as a knowledgeable resource to customers, effectively communicate information, provide inquiry resolution, and respond to customer escalation.
You will transfer customers to appropriate parties and seek assistance from management when needed.
You will properly document all customer interactions and accurately update customer accounts or system information.

Desired Qualifications

excellent customer service
a courteous and professional manner
the ability to build rapport with customers, answer questions, and solve problems.
ou should have a high school diploma or equivalent
1-2 years of inbound contact center experience
2-3 years of customer facing customer services experience.
You should be proficient in Microsoft Suites and able to work shift work.

The hourly compensation is $13.00.

CLICK HERE TO APPLY